Frequently Asked Questions
What is a validation credit?
One credit = one email validated. When you validate 100 emails, 100 credits are deducted from your balance.
Do credits expire?
Yes — Starter credits are valid for 30 days, Pro credits for 60 days from the date of purchase.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex) via Paddle, and cryptocurrency payments (Bitcoin, USDT, ETH, and more).
How accurate is the validation?
Our system uses real SMTP verification and bounce detection to achieve 95%+ accuracy. Results are marked as Valid, Invalid, or Unknown when a server blocks probing.
Can I get a refund?
Yes. We offer a 14-day money-back guarantee if fewer than 10% of your credits have been used. Card payments only — crypto payments are non-refundable. Contact support@validatetime.com.
Is there a free plan?
Yes! Every new account starts with 5 free credits so you can test the service before purchasing.