Refund Policy

1 Our Guarantee

We believe in our service. If something isn't working or doesn't meet your expectations, we want to hear from you first — we may be able to resolve your issue without a refund.

2 Refund Eligibility

You are eligible for a full refund if all of the following conditions are met:

• Your request is submitted within 14 days of the original purchase date
• You have used fewer than 10% of the credits in your plan
• Your account is in good standing with no Terms violations
• Payment was made via card (Paddle) — not cryptocurrency

You are not eligible for a refund if:

• More than 14 days have passed since purchase
• You have used 10% or more of your purchased credits
• Your account was suspended for Terms of Service violations
• Payment was made via cryptocurrency
• You have previously received a refund for the same account

3 Crypto Payment Policy

4 How to Request a Refund

5 Partial Refunds

We do not offer partial refunds. If you are eligible, you will receive the full purchase amount. Credits remaining in your account will be removed upon refund processing.

If you have used some credits but are still within the 10% usage threshold and 14-day window, you are still entitled to a full refund.

6 Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks are costly and time-consuming for both parties.

If a chargeback is filed without contacting us first, we reserve the right to suspend your account pending resolution. Fraudulent chargebacks may be reported to relevant authorities.

7 Exceptions

In exceptional circumstances — such as technical failures on our end that resulted in lost credits or failed validations — we may issue credit top-ups or refunds outside the standard policy at our discretion. Contact support and we'll review your case.